1. General Terms and Conditions
The General Terms and Conditions of Cooperation, apply to all contractual relationships between WIB and its customers. Other additional arrangements must be confirmed in writing by WIB in addition to the cooperation.

2. Order

1. Orders are accepted in writing or by e-mail. By placing an order, you accept the terms and conditions of cooperation and the price offer.
2. Before proceeding with an order, a table of dimensions of the assortment in question must be defined and accepted, a production visualisation must be accepted, quantities, colours, sizes and a lead time must be agreed.
3. The customer is obliged to send the colours of the print according to the Pantone classification with the materials before production, otherwise all colours will be selected according to the monitor as close as possible to the actual colours, but the fact of colour differences must be taken into account, which does not constitute grounds for complaint.
4. Colour matching on the basis of Pantone is approximated as closely as possible in garment printing or fabric dyeing, slight unique differences are no grounds for complaint.
5. The colours of the print and material between batches of orders may vary slightly.
6. In the case of computer embroidery colours, the most similar thread is selected from the available range.
7. Before ordering the entire batch of computer embroidery, a sample embroidery must be approved by email (based on a photo or in person).
8. The customer, with the order for the print or the product, at the same time assures WIB that he will not be exposed to the consequences of infringement of the exclusive rights of third parties in the case of manufacture and delivery of the product. Should such a threat arise, the customer assumes all liability, both criminal and financial.
9. WIB cannot be held responsible for differences between the colours of the goods and the sizes presented by the available manufacturers.
10. In the case of sublimation and flex foil orders, the applicable colours are CMYK.
11. Colour saturation on flex-foil or polyester materials can vary from that expected, so if the colour match should be perfect, a trial should be made.
12. In the case of flex-foil printing on donated garments, it is necessary to produce a sample in order to determine the behaviour of the flex-foil and the fabric of the garment after printing.
13. Customers sending materials entrusted for printing are obliged to inform the person in charge of the delivery of the aforementioned goods of their intention and date of delivery and to describe this delivery accurately (customer and design including size). Sending the goods without informing, delays in delivery, illegible description of the shipment may result in a delay in processing the order or a mistake, which will not constitute grounds for claims and complaints.
14. WIB is not responsible for the printing behaviour of material entrusted from the customer. In case of doubt, you should always order a trial run in advance against payment.
15. Customers ordering prints on their own material or garments should take into account the stock of material, products for setting tests or print defects.
16. Any acceptance of print samples or products based on a photo is the responsibility of the customer. We are not responsible for photo acceptances.
17. In the event of cancellation of an order, the deposit or prepayment made is non-refundable.
18. By placing an order, you also accept the terms and conditions.

3. Delivery

1. The delivery date is determined before the order is processed and approved by the customer at the time the order is placed.
2. The delivery and completion date is strictly linked to the acceptance of the production visualisation.
3. We do not accept responsibility in the postponement of the delivery date due to stock shortages of goods at the manufacturer/distributor or other circumstances beyond WIB’s control, e.g. transport delay through courier fault, external unforeseeable events.
4. Customers sending goods entrusted for printing are obliged to inform WIB of the exact date of delivery of the printing materials. In the absence of such information and delays in delivery, the delivery date may be subject to change.

4. Prices

1. All prices in the calculations are net prices, to which VAT must be added.
2. We reserve the right to reasonably change the calculation prices in the event of an increase in the exchange rate, changes in customs rates, import charges or an increase in the cost of purchasing raw material. The customer will then be informed.
3. Prices are binding once the customer has accepted them in writing and all order details have been agreed. Prices are valid for a maximum of 7 days from the date of approval or presentation of the offer, unless otherwise agreed.
4. The customer is liable for all costs resulting from changes made by him at the time of the order (conclusion of contract), especially changes to print, design or assortment.

5. Graphic design

1. Each project to be printed and its costs are determined individually.
2. Customer-specific designs are calculated individually.
3. Production visualisations for order fulfilment are made after acceptance of the offer cost of the order in question and are made as part of this order at no extra cost.
4. Acceptance of the production visualisation is binding, any changes after acceptance of the visualisation are chargeable.
5. Acceptance of the visualisation gives effect to the deadline for completion of the entire order; in the event of delays, the completion date may be altered.

6. Payments

1. Customers are required to pre-pay 100% of the gross order value before proceeding with the order, unless otherwise agreed.
2. The goods are the property of WIB until the amount due is paid in full.
3. The customer agrees that statutory interest will automatically accrue in the event of late payment.
4. When the agreed payment date is exceeded or in arrears, WIB reserves the right to revoke all agreed terms.
5. In the event of late payment, WIB reserves the right to refuse any further orders.
6. Any unpaid invoices will be referred for collection.

7. Complaints

1. Goods classified as damaged, defective or not in conformity with the order are subject to complaint.
2. If a complaint is made to the handler, a photo must first be sent and arrangements made to deliver the faulty goods.
3. Complaints will be resolved within 14 days of receipt of the return of the faulty goods.